Terms of Service

Roadmark ("the Service") is a visual roadmap tool operated by Ducat Digital Ltd, a company registered in England and Wales (company number 17336739, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom) ("the Operator", "we", "us"). The Operator can be reached at support@yourroadmark.com.

By creating an account, accessing, or using the Service, you ("the User", "you") agree to these Terms of Service and to the linked Privacy Policy. If you do not agree, do not use the Service.

Roadmark is under active development, so features and behaviours may evolve over time. Where a change materially affects paid plans, we give reasonable advance notice (see Section 4 and Section 18). The Service should not be relied upon for mission-critical, regulated, or life-safety use.

The Service offers a free tier and paid subscription plans ("Pro" and "Team"), described on the pricing page. There is no advertising. Paid plans are governed by Section 4.

Best-effort availability only. There is no service-level agreement (SLA), no uptime guarantee, and no commitment to feature continuity.

Merchant of record. Purchases are processed by our merchant of record, Lemon Squeezy, LLC, which handles the checkout, payment security, applicable sales taxes/VAT, and invoices. Your payment details are submitted to Lemon Squeezy — the Operator never receives your full card number. Lemon Squeezy's own terms apply to the payment transaction itself.

Subscriptions & renewal. Paid plans are billed in advance, monthly or yearly, and renew automatically at the end of each billing period until cancelled. You can cancel at any time from Account → Plan → Manage subscription; cancellation stops future charges and your plan stays active until the end of the period you already paid for, then reverts to the free tier.

Trial. New accounts receive a 14-day Pro trial with no payment method required. When it ends, the account reverts to the free tier automatically — nothing is charged.

Refunds. If Roadmark isn't what you expected, email support@yourroadmark.com within 14 days of your first payment for a full refund — no questions asked. If a subscription renews and you didn't mean it to, ask within 30 days of the renewal charge and we'll refund it. Beyond those windows we don't offer partial or pro-rated refunds for unused time — cancelling instead keeps your access until the period ends. Switching plan is a separate case: it applies immediately and the difference is prorated by Lemon Squeezy, as set out in the Refund & Cancellation Policy. None of this limits your non-waivable statutory rights as a consumer. Full details are in the Refund & Cancellation Policy.

Downgrades never destroy your work. When a paid plan ends, you keep every board, member, and comment. Limits apply only to new growth (e.g. creating boards beyond the free cap) and paid-only features switch off; nothing is deleted.

Price changes. Prices may change; existing subscribers will be notified in advance, and a change applies no earlier than your next renewal.

• You must use a real, working email — security notifications and password resets are delivered there.
• You are responsible for the security of your credentials. The Operator cannot recover or view your password; only the holder of the registered email can reset it.
• You are responsible for all activity that occurs under your account, whether authorised by you or not.
• You must be at least 16 years old to create an account.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right.
• Harass, threaten, defame, or dox another person.
• Distribute malware, send spam, or phish.
• Bypass the Service's rate limits, security controls, or access controls.
• Reverse-engineer, scrape, or copy substantial portions of the Service in ways that resemble abusive bot traffic.
• Use the Service in any jurisdiction or in a manner that would subject the Operator to sanctions, export controls, or other regulatory obligations the Operator cannot reasonably comply with.

The Operator may suspend or terminate any account that violates this section without prior notice. Responsible-disclosure security reports are welcome at support@yourroadmark.com.

You own the boards, branches, milestones, decision logs, and any other content you create within the Service ("Your Content").

You grant the Operator a non-exclusive, royalty-free, worldwide licence to host, store, transmit, display, and otherwise process Your Content solely to provide the Service to you and to the members or visitors you authorise. The licence ends when you delete the content or your account, except as needed for backups (see the Privacy Policy).

You represent and warrant that you have the right to upload Your Content and that it does not infringe any third-party right.

You — not the Operator — are solely responsible for Your Content, including its legality, accuracy, and consequences. The Operator does not monitor, endorse, or take editorial responsibility for Your Content.

When you set a board to public, the URL becomes accessible to anyone who has the link. There is no directory listing, but you should treat a public board as readable by anyone on the public internet. You are responsible for the consequences of publishing the contents of a board.

You can revert to private at any time; the link stops authorising non-members immediately, though cached copies may persist briefly in third-party caches outside the Operator's control.

AI features run in one of two modes. Managed AI (included with paid plans up to a monthly generation quota) runs on the Operator's own provider account. Bring-your-own-key runs on API keys you supply for Anthropic, OpenAI, or Google AI — in that mode you are responsible for charges on your provider account and for complying with the provider's acceptable-use policy.

In both modes, you are responsible for the lawfulness of any prompt or output generated at your request. AI-generated output may be inaccurate, biased, or otherwise problematic — the Operator makes no warranty as to its quality or fitness, and is not liable for actions you take based on it. Managed-AI quotas are anti-abuse limits, not a committed capacity, and may be adjusted with notice.

The Service can import a roadmap from a tool you already use (GitHub Projects, GitLab, Linear, Jira, Shortcut, YouTrack, Azure DevOps, Asana, Notion, monday.com) or from a CSV file you upload. Connecting one is entirely your choice, and you can disconnect it at any time from the import dialog or revoke access from the provider's own settings.

Read-only. Imports and syncs only ever read. The Operator does not write to, modify, or delete anything in a connected tool. Auto-sync, when you enable it, re-reads the same source once a day until you turn it off.

Your authority to import. You confirm that you are entitled to connect the account you connect and to bring its contents into the Service, including where the source belongs to your employer or client, and that doing so breaks no agreement you have with that provider or with anyone else. Imported material is Your Content under Section 7 once it lands in a board.

The provider is not us. Connected tools are third-party services governed by their own terms and privacy policies. The Operator does not control them, is not responsible for their availability, their API changes, or the accuracy of what they return, and an import can stop working if a provider changes or withdraws access.

The Service depends on third-party providers (Supabase, Cloudflare R2, Vercel, Resend, ImprovMX, Sentry, Upstash, Lemon Squeezy, Anthropic as the Managed-AI provider, and any AI provider whose key you connect). The Operator is not responsible for those providers' acts, omissions, or downtime, except to the extent the Operator's own choices caused the issue. The list of current sub-processors is maintained in the Privacy Policy.

If you believe content on a public board infringes your copyright, trademark, or other intellectual-property right, send a takedown request to support@yourroadmark.com including:

• Your contact details and the right-holder's identity.
• The URL of the allegedly infringing board.
• A description of the protected work and how it's being infringed.
• A good-faith statement that the use is not authorised by the right-holder, the law, or an agent, and a statement (made under penalty of perjury where applicable) that the information you've provided is accurate.
• Your signature (electronic is fine).

The Operator will review valid notices and, where appropriate, remove or restrict access to the content and notify the account that posted it. Repeat infringers will have their accounts terminated.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. THE OPERATOR EXPLICITLY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL WARRANTIES INCLUDING BUT NOT LIMITED TO: MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, AND ABSENCE OF DEFECTS OR MALICIOUS CODE.

You use the Service at your own risk. No advice or information obtained from the Service creates any warranty not expressly stated in these terms.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE OPERATOR BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION — ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE, EVEN IF THE OPERATOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE OPERATOR'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID THE OPERATOR FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).

Nothing in this section limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your mandatory consumer-protection rights.

You agree to defend, indemnify, and hold harmless the Operator from and against any claim, demand, loss, damage, cost, or expense (including reasonable legal fees) arising from or related to: (a) Your Content; (b) your use of the Service; (c) your violation of these terms; (d) your violation of any third-party right, including intellectual-property, privacy, or publicity rights; or (e) any actions taken using your account, whether or not authorised by you.

The Operator is not liable for any failure or delay in performance caused by events beyond reasonable control, including but not limited to: outages or failures of third-party providers, internet or network failures, acts of God, war, terrorism, civil unrest, government action, sanctions, embargoes, pandemics, or natural disasters.

You may close your account at any time from Account → Delete account. Deletion is immediate and irreversible: it removes your account, your AI keys, and any boards you solely own that have no other members. If you're the only owner of a board shared with others, you'll be asked to hand it off or delete it before the account can be removed. See the Privacy Policy; residual copies in routine backups age out on the normal backup cycle. Deleting your account does not by itself cancel an active paid subscription — cancel it first via Account → Plan → Manage subscription (deleting the account stops the plan being usable, and we'll cancel any orphaned subscription we detect, but the clean order is cancel, then delete).

The Operator may suspend or terminate your account at any time for breach of these terms, suspected abuse, legal compulsion, or material safety risk. Where reasonable, prior notice will be given; where the breach is material or ongoing, the Operator may act immediately. If the Operator terminates your paid account other than for your breach, you'll receive a pro-rated refund of the unused portion of the current period.

Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnity, and dispute resolution) will survive.

The Operator may revise these terms from time to time. Material changes are communicated by bumping the "Last updated" date above and by an in-app notice the next time you use your account, which names the document that changed and asks you to accept the revised version before continuing. The Operator records which versions you accepted, and when.

That notice appears once the new version is already in force, not in advance of it, and no separate email is currently sent. Continued use of the Service after a change also constitutes acceptance of the new terms.

These terms, and any dispute or claim arising out of or in connection with them or the Service (including non-contractual disputes or claims), are governed by the laws of England and Wales, without regard to conflict-of-laws rules.

The courts of England and Wales have exclusive jurisdiction, except that:

• if you are a consumer, you keep the benefit of any mandatory protections of the law of your country of residence, and you may bring proceedings before your local courts where applicable consumer law gives you that right;
• the Operator may seek urgent injunctive relief in any court of competent jurisdiction to protect its intellectual property or to stop ongoing abuse.

Before starting formal proceedings, both sides agree to first try, in good faith, to resolve the dispute by writing to support@yourroadmark.com.

• Entire agreement. These terms and the Privacy Policy are the entire agreement between you and the Operator regarding the Service.
• Severability. If any clause is found unenforceable, the remaining clauses remain in full force.
• No waiver. The Operator's failure to enforce any provision does not waive future enforcement.
• No assignment. You may not assign or transfer your account or these terms; the Operator may assign them to a successor entity.
• No agency. No partnership, joint venture, employment, or agency relationship is created by these terms.

support@yourroadmark.com

Ducat Digital Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.